Our housekeeping supervisor Elena is everything we love about the Bay – always smiling, a keen surfer and full of charm.
How long have you worked at Watergate Bay Hotel?
I left home in Seville, Spain, as a student knowing that I wanted to improve my English and learn to surf. A friend of mine was already working here at the Bay and suggested that I should come over. I’ve been here now for three years – it’s the best decision I’ve ever made!
What does your role involve?
Check in time for guests is at 3pm, so housekeeping need to make sure all 69 rooms in hotel are clean, equipped and are – not just ready – but perfect by this time. We have 20 people in our team which sounds like a lot, but as most guests stay for two or three nights we have a large number of rooms to turnover.
Summer means lots of people, sand, kids and dogs. But of course, we always need to deliver the same standard of quality whatever the year. It can get really busy and hot when changing the rooms – it’s truly a workout, so I’m pretty fit!
Explain a normal day in housekeeping.
The first thing I do is talk to reception to find out which rooms may have already checked out early. We’ll try and get as many of these rooms stripped and turned over before the rush begins at 11:30am. It’s a bit manic until 3pm but come 4pm, I’ll be in the sea.
What’s your favourite part of the job?
For me, it’s great working under a bit of pressure – you can get so much done when you put your mind to it! My team is brilliant fun too, so there’s lots of chatter, but best of all is the fact that I can surf before and after work.
Last summer I also learnt how to stand-up paddleboard or SUP with the guys at The Extreme Academy. All of the staff at Watergate Bay get free surf lessons and use of surfboards and wetsuits, so come summer we’re heading out every morning no matter what the conditions. SUPing is great for the core and abs. It’s brilliant!
Tell us something about yourself that not many people know…
I taught English, Maths and theatre to 11-18-year olds in Ecuador for three months before coming to England. It gave me a really good perspective on life. I learnt that all of the problems you think you have aren’t really problems at all. We’re very lucky to be able to choose our futures, and that’s exactly what I’m doing!
Can you sum up your role in three words?
Responsibility, sociable and physical!