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Reservationist

We have a fantastic opportunity for two part time reservationists to join the team at Watergate Bay Hotel.

Reporting to the reservations manager, your prime function will be to deliver the highest standards of customer service at all times. You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality.

This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long-term career prospects.

The role

Job title
Reservationst


Location
Watergate Bay


Hours
Part-time: 8.45am - 5.15pm, working 3 days out of 7


Salary
£11,325 per annum


Job type
Permanent


Apply
Send your CV and covering letter to jobs@watergatebay.co.uk

What you'll be doing on a weekly basis

  • Dealing with all enquiries efficiently and in a timely manner.
  • Corresponding with guests in a manner which accurately reflects the hotel’s tone of voice.
  • Providing accurate and detailed information about all our facilities.
  • If necessary, providing accurate travel information and directions to Watergate Bay.
  • Ensuring guest details are completed on ResortSuite and any other Management Systems.
  • Completing bookings efficiently and taking the appropriate deposits prior to confirmation.
  • Sending confirmation letters for all bookings on the same day as the booking is confirmed.
  • Monitoring and responding to all online and e-mail enquiries within 12 hours of receipt of enquiry.

 

What you offer

  • Experience of working in an office within a high volume business.
  • Experience of delivering excellent customer service
  • Computer literate, and excellent written and verbal communication skills are essential
  • Experience of working with reservations software
  • Customer service focused
  • Excellent communication skills
  • Excellent telephone manner
  • The ability to remain calm under pressure
  • Very good attention to detail
  • The ability to multi task
  • Numerate
  • Organised
WGB FRONT DESK

Why you should choose Watergate Bay

Watergate Bay Hotel is a relaxed professional place to work in a beautiful location right on the beach


Excellent career prospects in an ever expanding organisation.


Special rates for you and your friends & family to stay at Watergate Bay Hotel


Staff discounts on treatments in Swim Club


Discounts for you and your friends & family at Zacry’s, The Beach Hut, Living Space, Fifteen Cornwall


Staff discounts at Shop on the Beach and other partner businesses


Free surf lessons and free use of surfboards and wetsuits from the Extreme Academy


Social events throughout the year