Weekend night guest relations manager

We have a fantastic opportunity for a night guest relations manager to join the team at Watergate Bay Hotel.

We are currently looking for a part-time team member, on a permanent contract. Reporting to the Front of House Manager, your prime function will be to deliver the highest standards of customer service on Friday and Saturday nights, with the flexibility to cover additional shifts as holiday cover.

You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality.

The role

Job title
Weekend night guest relations manager


Location
Watergate Bay


Hours
Part-time - Friday & Saturday nights only + additional shifts as holiday cover


Salary
£10.35 per hour


Job type
Permanent


Apply
Send your CV and covering letter to jobs@watergatebay.co.uk

What you'll be doing on a weekly basis

  • Overseeing and assisting in the smooth running of all guest related issues.
  • The check in of guests informing them of the hotel facilities, parking arrangements, restaurants etc.
  • Checking out guests and processing payments via the appropriate method.
  • Helping to ensure a safe environment for both staff and guests and adhering to the company’s health and safety policy and procedures.
  • Compiling EOD reports.
  • Cash up /banking.
  • Dealing with customer complaints/queries.
  • Ensuring FOH areas are presentable and  set up for days events.

 

What you offer

  • Previous experience of using property management systems.
  • Basic knowledge of Microsoft office, word, excel & outlook.
  • Previous front of house experience in a similar establishment.
  • Customer service focused.
  • Good communicator.
  • Self-motivated.
  • Ability to remain calm under pressure.
  • Able to prioritise tasks.
  • Administrative and IT skills.
  • First Aid qualification is preferred.
  • Current Enhanced DBS is preferred.
  • Personal Licence holder is preferred.
WGB FRONT DESK
Ocean Wing Bedroom

Why you should choose Watergate Bay

Watergate Bay Hotel is a relaxed professional place to work in a beautiful location right on the beach


Excellent career prospects in an ever expanding organisation.


Special rates for you and your friends & family to stay at Watergate Bay Hotel


Staff discounts on treatments in Swim Club


Discounts for you and your friends & family at Zacry’s, The Beach Hut, Living Space, Fifteen Cornwall


Staff discounts at Shop on the Beach and other partner businesses


Free surf lessons and free use of surfboards and wetsuits from the Extreme Academy


Social events throughout the year