A message from our Managing Director - 15/05/20

Finding happiness again – steps towards welcoming you back

It has been eight weeks since we closed our hotel, and we’re so pleased to be able to start talking about re-opening.

In line with the recent government announcement, we’re working towards opening Watergate Bay at some point in July and are currently taking new reservations from 4th July onwards.  We are of course aware that this is conditional and subject to change. 

If you have reservations between now and 4th July, our team will be in touch to discuss options.  We’re working through this week by week, so please bear with us.

Following the closure, our priority was to ensure our staff were supported and our guests reassured.  Our reservations team has been working hard to provide flexibility to guests whose bookings have been cancelled.  We’re very grateful for the patience and understanding everyone has shown as we’ve navigated this challenge.

Happy and healthy

But through it all, we’ve missed you. We’ve missed the smell of coffee and waffles in the morning, serving afternoon cocktails, preparing evening menus.  We’ve missed seeing your smiles after a splash in the sea or a ramble along the coast.

So once our staff were safe and our guests updated, our minds quickly turned to the future – and how we would get back to a world of welcoming guests in again, while knowing that our business would have to change.

Adjusting to a ‘new normal’ to make sure our guests, visitors and teams have absolute assurance that we’re committed to their health and safety is our priority.

However, there’s a balance to strike.  Now, more than ever, people need to be able to find the time and space to be at their happiest.  The health and safety of our guests and teams has always been at the heart of what we do, and to ensure everyone who stays and works with us feels confident of that, over the coming months we will take our measures to the next level.  But it’s important that we do this in a way that’s true to who we are and what we believe in.  Helping you find moments of happiness here will always be our priority.

We’re still shaping exactly what this looks like and what it will mean. Our full plan will be published on our website in June. In the meantime, see our 10 POINT ACTION PLAN below for an overview.

For now, I hope all is calm and well in your households and look forward to welcoming you back to Watergate Bay when the time is right.

Best wishes
Ben Harper


  1. Guidance and industry best practice

We’re following all government guidelines and have been actively involved in scoping out industry best practice in partnership with key tourism bodies. Once confirmed, we’ll complete all necessary assessments and certification to validate our policies. 

  1. Our teams, supply chain and partners

We’ll ensure that everyone involved in our business is fully aware of and committed to our ethos. This includes:

  1. Communication

We’ll share as much information as possible to provide assurance and transparency:

  1. Cleaning

A new risk-based approach to cleaning will be implemented and all team members will be trained accordingly. Hand sanitiser will be available and visible at several points across the hotel, including all rooms and staff areas. A new hand sanitiser is being developed as part of our own bath and body range, land&water.

  1. Social distancing

We will maximise our large communal and outdoor areas to create more space for guests.  We’ll also promote a ‘one way’ guest flow through the hotel to avoid pinch points in corridors. 

  1. Capacity

We’ll adhere to restrictions relating to hotel capacity and, while social distancing is required, our hotel restaurants (The Living Space and Zacry’s) will only be available to hotel guests.

  1. Our restaurants

We will take all necessary measures to reduce contact, ensure hygiene standards and social distancing. These include:

  1. Our facilities

We have conducted detailed reviews across every area of our business:

  1. Technology and process

We have readdressed our technology priorities to focus on the elements which will help us deliver this plan. Examples include:

  1. The future

We remain excited about future opportunities to grow and innovate at Watergate Bay, and have plans to invest in the development of new accommodation that will provide more capacity and space over the coming months.