Booking in advance means your stay can run to your timetable and there’s less organising to do once you’re here.
Before you arrive
View all of your current bookings in My Itinerary; once you’ve booked, a pending notice will appear in your itinerary and shopping basket. Be sure to confirm all pending bookings or they won’t be completed.
For treatments, surf and yoga, you’ll be asked to pay for the booking when you make it. If you need to cancel or change bookings, contact our guest services team.
For surf and yoga lessons, treatments, cardio sessions and Kids’ Zone bookings, the paper forms we’d normally ask you to complete are now found in the app. Complete any forms before you arrive so you’re good to go once you’re here.
When you're here
The app is a great source of 'easy to check' information. Read the menus before you sit down to eat, get the weather, tide times and surf reports, make additional bookings, and catch-up on daily hotel updates. You’ll also find suggestions for the local area and FAQs covering common queries.
We update the app each day. Make sure you’re getting all the latest info by using the refresh arrow on the home screen each time you open it.
About the app
We’ve been developing the Watergate Bay guest app over the past year to ensure your stay can be relaxing and enjoyable.
We’re on our first edition, so please do share any feedback or ideas. We’ve got lots more updates planned already!
The guest app is compatible with Android 10 or later and iOS 10.1 or later.