Front Desk Manager

We have a fantastic opportunity for a Front desk manager to join the team at Watergate Bay Hotel.

We are currently looking for a full-time team member of staff, on a permanent contract. Reporting to the Hotel operations manager, your prime function will be to deliver the highest standards of customer service at all times. You will need to have excellent communication skills and the ability to remain calm under pressure. You will bring plenty of industry experience and strong leadership skills to the role and your warm and professional personality will fit perfectly with our culture of “relaxed professionalism”. Previous experience in a front facing customer service environment is essential.

This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long-term career prospects.

What you would be doing on a weekly basis

Manage the front desk team & guest relations managers (GRM)

Ensure a positive guest experience

Carry out front of house recruitment, training, appraisal and performance management

Ensure that the front desk team & GRM’s comply with the standard operating procedures

Ensure that the front desk team & GRM’s have the required knowledge of the hotel and provide ongoing training

Ensure that the end of day procedures are completed in accordance with the standard operating procedures

To act in accordance with health, safety & licencing laws.

To act in accordance with the fire & evacuation safety procedures

To represent the brand at all times

Stationery ordering

Medical supply ordering

Day to day car park management

Essential experience

Experience within a supervisory or managerial role

A sound knowledge of the PMS systems

Basic knowledge of Microsoft office, word, excel & outlook

Previous front of house experience in a similar establishment

Desirable experience

First aid qualification is preferred

Current Enhanced DBS is preferred

Personal licence holder is preferred