Guest relations manager

We have a fantastic opportunity for a Guest Relations Manager to join the team at Watergate Bay Hotel.

We are currently looking for a full-time team member of staff, on a permanent contract. Reporting to the Front of House Manager, your prime function will be to deliver the highest standards of customer service at all times. You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality. Previous experience in a front facing customer service environment is essential. A working knowledge of hotel booking systems would also be an advantage.

This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long-term career prospects.

What you would be doing on a weekly basis

Overseeing and assisting in the smooth running of all guest related issues.

Ensuring all customer complaints are dealt with in a timely and appropriate manner.

The check in of guests informing them of the hotel facilities, parking arrangements, restaurants etc.

Checking out guests and processing payments via the appropriate method e.g. credit card, cheque and cash.

Helping to ensure a safe environment for both staff and guests and adhering to the company’s health and safety policy and procedures.

Essential experience

Previous experience of using property management systems

Basic knowledge of Microsoft office, word, excel & outlook

Previous front of house experience in a similar establishment

Desirable experience

First Aid qualification

Current Enhanced DBS

Personal Licence holder

Why you should choose Watergate Bay

  • Watergate Bay Hotel is a relaxed professional place to work in a beautiful location right on the beach
  • Excellent career prospects in an ever expanding organisation.
  • Special rates for you and your friends & family to stay at Watergate Bay Hotel
  • Staff discounts on treatments in Swim Club
  • Discounts for you and your friends & family at Zacry’s, The Beach Hut, Living Space, Fifteen Cornwall
  • Staff discounts at Shop on the Beach and other partner businesses
  • Free surf lessons and free use of surfboards and wetsuits from the Extreme Academy
  • Social events throughout the year

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THE ROLE

Job title
Guest Relations Manager

Location
Watergate Bay

Hours
Full-time

Salary
£20,400

Job type
Permanent

Closing date
5 Aug 2018