Night guest relations manager

We have a fantastic opportunity for a night guest relations manager to join the team at Watergate Bay Hotel.

We are currently looking for a part-time team member, on a permanent contract. Reporting to the Front of House Manager, your prime function will be to deliver the highest standards of customer service on Friday and Saturday nights, with the flexibility to cover additional shifts as holiday cover. You will be the main point of contact for our guests, overseeing and assisting in the smooth running of the hotel. You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality. Previous experience in a front facing customer service environment is essential.

This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long-term career prospects.

What you would be doing on a weekly basis:

Overseeing and assisting in the smooth running of all guest related issues.

Ensuring all customer complaints are dealt with in a timely and appropriate manner.

The check in of guests informing them of the hotel facilities, parking arrangements, restaurants etc.

Checking out guests and processing payments via the appropriate method

Compiling End of day reports and audits

Helping to ensure a safe environment for both staff and guests and adhering to the company’s health and safety policy and procedures.

What you offer:

Previous experience of using property management systems

Basic knowledge of Microsoft office, word, excel & outlook

Previous front of house experience in a similar establishment

Customer service focused

Good communicator

Able to prioritise tasks

Administrative and IT skills

First Aid qualification is preferred

Current Enhanced DBS is preferred

Personal Licence holder is preferred

Why you should choose Watergate Bay

  • Watergate Bay Hotel is a relaxed professional place to work in a beautiful location right on the beach
  • Excellent career prospects in an ever expanding organisation.
  • Special rates for you and your friends & family to stay at Watergate Bay Hotel
  • Staff discounts on treatments in Swim Club
  • Discounts for you and your friends & family at Zacry’s, The Beach Hut, Living Space, Fifteen Cornwall
  • Staff discounts at Shop on the Beach and other partner businesses
  • Free surf lessons and free use of surfboards and wetsuits from the Extreme Academy
  • Social events throughout the year

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THE ROLE

Job title
Night Guest Relations Manager

Hours
Part-time – Friday & Saturday nights only + additional shifts as holiday cover.

Salary
£10.15 per hour

Job type
Permanent

Closing date
Friday 15 February 2019