Night guest relations manager
We have a fantastic opportunity for a Night Guest Relations Manager to join the team at Watergate Bay Hotel.
We are currently looking for a part-time team member, on a permanent contract. Reporting to the Front of House Manager, your prime function will be to deliver the highest standards of customer service on Friday and Saturday nights, with the flexibility to cover additional shifts as holiday cover. You will be the main point of contact for our guests, overseeing and assisting in the smooth running of the hotel. You will need to have excellent communication skills and the ability to remain calm under pressure. It is important to be a strong team player, with bags of enthusiasm and personality. Previous experience in a front facing customer service environment is essential. A working knowledge of Hotel Perfect would also be an advantage.
This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long-term career prospects.
What you would be doing on a weekly basis
Overseeing and assisting in the smooth running of all guest related issues.
Ensuring all customer complaints are dealt with in a timely and appropriate manner.
The check in of guests informing them of the hotel facilities, parking arrangements, restaurants etc.
Checking out guests and processing payments via the appropriate method e.g. credit card, cheque and cash.
Compiling End of day reports and audits.
Helping to ensure a safe environment for both staff and guests and adhering to the company’s health and safety policy and procedures.
If you’re interested in applying for this role, please click the ‘apply now’ button to the right of the page, or email your CV and cover letter to [email protected]