Night guest relations manager

We have a fantastic opportunity for a night guest relations manager to join the team at Watergate Bay Hotel.

Reporting to the front of house manager, the primary responsibility of the night guest relations manager is to be responsible for the operation of the hotel during the night, whist running night audit and providing friendly and efficient reception service.

What you would be doing on a weekly basis

To oversee and assist in the smooth running of all guest related issues and to have a physical presence at the front desk until all guests have returned to their rooms.

Ensure night audit is run accurately and in line with SOP’s.

To prepare the arrival cards and charge cards for the following days arrivals.

Carry out regular floor checks.

To prepare and deliver any room service orders.

To oversee the night cleaner and ensure all areas are being cleaned to the required standard.

To ensure the internal security of the building. I.e. External doors are locked and secure, CCTV is monitored regularly.

To be responsible for the cleanliness of the reception area, and the cleaning and maintenance of the open fires.

Advise senior management of any major incident as per emergency contact sheet

To enforce and comply with all company policies and procedures which are fundamental in maintaining effective performance, communication and good business reputation.

To provide a detailed handover to the early GRM, including any guest related or maintenance issues.

To support the management team with any relevant administration tasks as required.

What you offer

Experience within a similar role

A sound knowledge of a hotel integrated PMS system

Good knowledge of Microsoft office, word, excel & outlook

Previous front of house experience is essential

First Aid qualification is preferred

Current Enhanced CRB check is preferred

Fire warden experience is preferred

Why you should choose Watergate Bay

  • Watergate Bay Hotel is a relaxed professional place to work in a beautiful location right on the beach
  • Excellent career prospects in an ever expanding organisation.
  • Special rates for you and your friends & family to stay at Watergate Bay Hotel
  • Staff discounts on treatments in Swim Club
  • Discounts for you and your friends & family at Zacry’s, The Beach Hut, Living Space, Fifteen Cornwall
  • Staff discounts at Shop on the Beach and other partner businesses
  • Free surf lessons and free use of surfboards and wetsuits from the Extreme Academy
  • Social events throughout the year

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Job title
Night Guest Relations Manager

Part-time – Friday & Saturday night only (with the option top up hours as a night cleaner at £8.42 per hour)

£10.81 per hour

Job type

Closing date
Monday 6 August 2018