Very soon we’ll be reopening our doors. We can’t wait to welcome you back.
Since the day we had to close, we’ve been working hard on a rigorous re-opening plan that balances hygiene, health and happiness for all our guests and team.
We’re proud of the plan we’ve developed and the ways we’re rolling it out across our business. Streamlined face-to-face communication. Regular pre-stay updates. More space. More cleaning. And creative touches too. This plan is about giving you the freedom to enjoy your holiday, the confidence that your health is our top priority and the guidance on how to stay safe, reassured and happy from the moment you book, to the moment you leave.
Our hotel may look a little more stripped back, the services may have changed a touch, our team might be in face coverings, but underneath it all the heart and soul of Watergate Bay has stayed the same. Now, as always, we’re here for you whenever you need us, working hard to make sure you find happiness – toes in the sand, drink in hand, open sky above you. Just as it should be.
See you soon,
Your holiday is important. You want to know it’s going to be the break you deserve. But you want to feel safe too. We are here to help you strike that balance.
From suggestions and guidance on what to plan and bring, to booking in activities, restaurants, childcare or sunset cocktails using our guest app, we’ll make sure your holiday feels like a holiday – simple, relaxing, seamless.
If in doubt, talk to us, we’re always here for you.
14 days out: you’ll receive an email with everything you need to know about staying safe and our guest app to download
7-10 days out: we’ll be in touch to talk you through your upcoming stay, help you plan and book restaurants and activities, settle your balance and answer any questions
6 days out: you’ll receive another email with helpful tips on what to pack and any additional things you might need to bring
2 days out: you’ll receive check-in details, a reminder about downloading our guest app and a pre-stay questionnaire
10 minutes out: you’ll give us a call to let us know you’re near by
You’ll pick up your keys from our lower lobby, where one of our team will be on hand to answer any questions
We’re blessed with boundless space at Watergate Bay and through a complete review of all areas of the business, we’ve really maximised it. In line with government guidance you’ll find markers around the hotel to keep guests a safe distance apart, there’s a guest flow to follow when you’re moving around to iron out pinch points, and our toilets are single use only.
We love our visitors as much as our guests, but for now, the hotel is not open to non-residents. Pizza on the beach from the new Watchful Mary pizza deck, a summer pop up from Emily Scott in the former Fifteen restaurant, breakfast, lunch or dinner at The Beach Hut – day visitors and locals can still enjoy what we’ve got to offer away from the main hotel building and as soon as we can welcome you back safely, we will.
Health and hygiene have always been a top priority for us, but now we’re pushing our standards even further, with a focus on key risk areas. Alongside this we’re leaning on technology to minimise paperwork, taking cash out of the equation and creating sanitiser points across the hotel.
Your room is the heart of your stay, your private space to retreat, kick back, sleep well and take time out. The measures we’re taking mean you can rest easy knowing that you’re somewhere clean, safe and risk free. While you’ll find fewer magazines and high touch items, in their place are a few nice surprises.
You’ll also find:
Food and drink can make a holiday. Dishes too hard to choose between, laidback dining, alfresco drinks, and of course our famous waffles are all still on the cards. We want you to enjoy eating here as much as you always have, so we’ve made a few changes to keep you safe and happy. From advance bookings and more space, to pop up offerings, pizzas and picnics we’re thinking creatively.
Swimming to the horizon, splashing with the kids, going for a surf – active relaxation is a vital part of what makes your stay here special. We are making plans to open Swim Club, but with a few tweaks to help you make the most of it.
Following government guidance, the Cardio room will not be available at this time.
Following government guidance, we are currently unable to offer treatments.
Smaller groups, sterilised suits, touch-free training, we’re following guidance from Surf England to keep our Extreme Academy activities safe, so you can get out in the great outdoors.
We are awaiting further government guidance on 4th July and will update this section as soon as we can.
While currently we aren’t able to offer supervised sessions or babysitting, families can book the Kids’ Zone spaces for private use.
We’ve always taken health and safety seriously. Our risk-based approach has kept our spaces clean and our guests safe year after year. But the new normal calls for new measures and, using our existing approach as a foundation, we’ve enhanced our practices and protocols in response.
What this means in practice:
ELIMINATE – We communicate extensively with teams, partners, visitors and guests to prevent the virus entering our premises
REDUCE – We run a totally redesigned operation to reduce the risk of transmission
CONTROL – We clean and sanitise to industry-leading standards to control the risk
PROTECT – We use PPE across our site, work at distance and remote work to protect our staff and visitors from contamination
As a business, we want to know that everyone who visits us and works with us is healthy and safe. Our new VisitBritain-validated risk assessments and twice daily checks will help us do just that, with all processes monitored and measured using our online health and safety platform.
We’ve followed the Government’s Covid-19 secure workplace guidance. On a practical level this means:
We’re all in this together, which means everyone in all our teams has been briefed, trained and prepared for re-opening and the new levels of health and hygiene we’re working to. We’ll have on-site reminders to keep the team on track and regular team briefings to outline cleaning standards, processes and changes for returning team members.
48 hours prior to opening, our HR team will complete a full health check of the team to make sure everyone is ready and able to return. Ongoing vigilance and health checks will be covered by departmental managers to ensure everyone who comes into work is symptom-free and fit to do so, this includes a daily temperature check on arrival to work.
Beyond our immediate team, we’ve been working with our partners and suppliers to communicate our new processes and approaches. We’ve introduced protocols for deliveries and access and will regularly assess measures in line with government guidance.