Following the government announcement on 31 October, we are closed until Thursday 3 December.
Since re-opening after the first lockdown in July, we had a summer and autumn filled with the familiar spirit and energy that brings our hotel to life. It was a welcome return to doing what we love best and a joy to know people felt safe and happy with us. We’re confident it will be the same when we open our doors on 3 December.
Balancing hygiene, health and happiness for all our guests and team will always be at the heart of our approach. Having something positive to look forward to, and escaping for some sea air will be more important than ever over the coming months – so we’ll be focussed as ever on making sure you feel reassured, confident and able to relax with us when the time comes.
Thank you for your positive feedback, cooperation and continued support as we navigate this together.
We look forward to welcoming you back soon. Until then, we hope that you and your families stay safe and well.
Now more than ever, taking a break from the everyday is important. You deserve to relax. We’ve got it covered.
You can start building your itinerary from the moment you book your room, using our dedicated guest app. From suggestions and guidance on what to plan and bring, to booking in activities, restaurants, childcare or an early morning swim, we’ll make sure your holiday feels like a holiday – simple, safe, happy.
If in doubt, talk to us, we’re always here for you.
10 days before your stay – You'll receive an email with everything you need to know about staying safe and our guest app to download.
Within 7 days – We’ll be in touch with detailed information about your break, which will help you to plan and make essential bookings for dining, treatments and activities.
5 days - You'll receive another email with tips on what to pack and any additional things you might need to bring.
2 days - You'll receive a reminder about downloading our guest app, a pre-stay questionnaire for you to complete and more details on the check-in process.
We’ve maximised the boundless space at Watergate Bay for your benefit. In line with government guidance we’re led by the rule of six across our hotel and restaurants. This means no more than six guests can book to stay together, dine together, or socialise together. To help keep groups small and guests a safe distance apart, you’ll find reminders and markers around the hotel. There’s also a guest flow to follow when you’re moving around to iron out pinch points, and our toilets are single use only.
People bring our place to life so we welcome non-residents as well as guests in the hotel and across the Bay. Just like guests, we ask that visitors follow the Government’s rule of six people only in a group, when using our spaces or making reservations.
Health and hygiene have always been a top priority for us, and since reopening we’ve pushed standards even further. Alongside this, technology minimises paperwork, we’ve taken cash out of the equation and have sanitiser points across the hotel.
Your room is the heart of your stay, your private space to retreat, sleep well and take time out. Our measures mean you can rest easy knowing you’re somewhere clean, safe and risk free.
You’ll also find:
Food and drink can make a holiday. We want you to enjoy eating here as much as you always have, so we’ve changed things a little to make that possible. From advance bookings and more room around you, to pop up offerings, we’re thinking creatively.
Swimming to the horizon, splashing with the kids, going for a surf – active relaxation is a vital part of what makes your stay here special. Swim Club is open, but with a few tweaks to help you make the most of it.
Hot tub & sauna
We’re following guidance from Surf England to keep our Extreme Academy activities safe, so you can get out in the great outdoors.
We’re open and offering:
We’ve always taken health and safety seriously. Our risk-based approach has kept our spaces clean and our guests safe year after year. Using this as a foundation, we’ve enhanced our practices and protocols in response to the new normal we all find ourselves in.
What this means in practice:
ELIMINATE – We communicate extensively with teams, partners, visitors and guests to prevent the virus entering our premises
REDUCE – We run a totally redesigned operation to reduce the risk of transmission
CONTROL – We clean and sanitise to industry-leading standards to control the risk
PROTECT – We use PPE across our site, work at distance and remote work to protect our staff and visitors from contamination
As a business, we want to know that everyone who visits us and works with us is healthy and safe. Our VisitBritain-validated risk assessments and twice daily checks will help us do just that, with all processes monitored and measured using our online health and safety platform.
We continue to follow the Government’s Covid-19 secure workplace guidance. On a practical level this means:
We’re all in this together, which means everyone in all our teams is briefed, trained and working to the high levels of health and hygiene we’ve implemented. We have on-site reminders to keep the team on track and regular team briefings to outline cleaning standards, processes and changes for team members.
Ongoing vigilance and health checks are carried out by departmental managers to ensure everyone who comes into work is symptom-free and fit to do so. This includes random temperature checks on arrival to work.
Beyond our immediate team, we’ve introduced protocols for deliveries and access and will continue to regularly assess measures in line with government guidance.