Our approach to Covid-19

At least 21 days before your stay – You'll receive an email to settle your outstanding balance, letting you know the latest on staying safe and sharing details of our guest app to download.

Within 14 days – We’ll send you detailed information about your break and the guest app, so you can plan and make essential bookings for dining, treatments and activities.

2 days – You'll receive a reminder with any last minute updates, and more details on the remote check-in process.

This means:

• Deep cleans for every guest room, with heightened attention on high-touch points
• All the housekeeping team in PPE that’s changed after every clean
• land&water alcohol-based hand gel at dedicated sanitiser stations throughout the hotel
• Less admin, more tech to keep contact low – from our guest app to our paper-free check-in
• Card only payments

You’ll also find:

• Baby monitors set up in your room ahead of your stay when requested
• Daily servicing as normal, combined with more rigorous cleaning
• land&water alcohol hand gel in your room to use during your stay

This means:

• All our restaurants are set up to meet social distance guidelines
• So we can manage the flow of guests, you’ll need to make reservations when you book your room, or using our guest app
• Face coverings must be worn in all public areas, except when seated at a table to eat or drink
  
  

Breakfast:

• Inclusive breakfast is a served buffet in Zacry’s – booking required

Across the Bay:

• The Beach Hut is open for breakfast, lunch and dinner – booking required
• The Living Space is open from 8am serving food from midday – 9pm – no booking needed
• Zacry's is open for dinner from 6pm – booking required
• Emily Scott Food at Watergate Bay is open from 18 May for lunch and dinner – booking required
• Festival feel street food by the sea from Frank’s gourmet hotdogs to Nuvola’s Napoletana-style pizzas, artisan ice creams to Harbour Brewing’s cold beers and cocktails.

Swim

• Open 7am – 9pm with dedicated adult only and family swim times to choose between
• Fewer people in the pool at any time (max 14 people per session including babies)
• Use the app to book your daily 45 minute swim slot
• Come to the pool swim-ready, using the towels and robes provided in your room

Cardio room

• Open 7.30am – 8.15pm with 45 minute slots available to book on the app
• Only one household in the space at a time

Hot tub & sauna

• The hot tub and sauna is open for you and your family (16+) to use for up to 20 minutes at a time
• No booking needed, but please follow the one household at a time rule

Treatments

• Make your treatment booking through the app
• Complete our online consultation form

• Book your lessons on the app
• All wetsuits are sterilised after each use
• Paperless online forms for lessons and hire to reduce contact
• Due to current restrictions, the changing rooms remain closed. When you meet for your lesson, you can choose to get changed in your room or in the beach changing room on the boardwalk.

• Private sessions, family time and half term sessions can be booked on our app
• Babysitting in your room, make a request via our app.
• Children under the age of 13 must be supervised at all times