With the ongoing pandemic presenting constant change and challenge, staying safe is the key to a happy holiday. We want your time with us to be the break you truly deserve so we’re doing everything we can to make sure you can really relax while you’re here.
And if circumstances mean you’re unable to come, we want you to feel reassured and confident about what happens next.
You can start building your itinerary from the moment you book your room, using our dedicated guest app. From suggestions and guidance on what to plan and bring, to booking activities, restaurants or childcare, we’ll make sure your holiday feels like a holiday – simple, safe, happy.
At least 21 days before your stay – You'll receive an email to settle your outstanding balance, letting you know the latest on staying safe and sharing details of our guest app to download.
Within 14 days – We’ll send you detailed information about your break and the guest app, so you can plan and make essential bookings for dining, treatments and activities.
2 days – You'll receive a reminder with any last minute updates, and more details on the remote check-in process.
In line with government guidance, we’ve maximised the boundless space at Watergate Bay for your benefit:
Health and hygiene have always been a top priority for us, and since the pandemic hit we’ve pushed standards even further. Alongside this, technology minimises paperwork, we’ve taken cash out of the equation and have sanitiser points across the hotel.
You’ll also find:
We want you to enjoy eating here as much as you always have, so we’ve changed things a little to make that possible, with some exciting new options for spring and summer 2021.
Across the Bay:
Swim Club is open, with a few tweaks to help you make the most of your time safely.
Hot tub & sauna
We’re following guidance from Surfing England to keep our Extreme Academy activities safe, so you can get out in the great outdoors.
We’re open and offering:
From travel restrictions to shielding, illness to self-isolating, we have a plan in place to handle the holiday setbacks you might experience because of changing government guidelines concerning the ongoing pandemic.
What happens if there’s a lockdown, or tier restrictions in place preventing travel and I need to amend or cancel our reservation?
If your booking is affected then our reservations team will be in touch. Please don’t contact us as we’ll be very busy working through the bookings. We’ll contact you using the details on your account.
You’ll be given the option to either change your booking dates, hold your money on account for a future stay, or have a refund. We do however strongly recommend that you take out travel insurance including coronavirus cover.
What happens if a group member tests positive for coronavirus, or is asked to self-isolate through track and trace when we are due to travel?
You’ll be asked to provide a copy of your positive test result, or your track and trace notification. You’ll be given the option to transfer your booking to an alternative date, hold your money on account for a future stay, or we can offer you a refund.
We are travelling from different areas within the UK, what happens if only one area is affected by tier restrictions?
Standard booking terms apply. Please contact our reservations team who’ll be able to discuss this in more detail.
We are clinically vulnerable and currently shielding, what are our options?
Standard booking terms apply. Please ensure you’re safe to travel before making a reservation.
Do you recommend taking out travel insurance?
Although we have relaxed our cancellation policy for coronavirus affected stays, we do highly recommend that guests take out a coronavirus travel insurance policy.
We wish to cancel our reservation as we do not feel comfortable travelling during these uncertain times. What are our options?
If there are no government restrictions in place that affect your stay, then your cancellation would be under our standard booking terms.
As always, if you have any questions, contact us. We’re here to help. Please be aware that if government guidelines change significantly our team will be very busy, but we’ll get back to you as soon as we can.