Keeping you safe and happy

We’re currently closed. This includes our restaurants, Swim Club and Extreme Academy surf school. We’re taking new bookings from 21 February.

From the outset of the pandemic, we've been careful and disciplined in our support for the national restrictions. Protecting the health and wellbeing of our guests, teams and communities remains our priority.

For those guests with bookings for arrivals during our closure, we’ll cancel your reservation and place any payment made on account, so when restrictions are relaxed we can welcome you again. I’ve been very grateful for the loyalty and flexibility that our guests have demonstrated this year. At this stage, you don’t need to do anything and we ask you to avoid calling us as we’re extremely busy. Our teams will be in touch in the coming days.

Whilst the next few weeks may look tough, we’re focussed on 2021 with positivity and energy and will use this time to plan accordingly. We're not going anywhere and we’ll keep you connected to Watergate Bay with our photos and stories on our social media channels.

In the meantime, I hope you all stay safe, well and wish you all the best for 2021.

Ben Harper
Managing Director


Your experience - striking the right balance


Planning makes perfect.

Now more than ever, taking a break from the everyday is important. You deserve to relax. We’ve got it covered.

You can start building your itinerary from the moment you book your room, using our dedicated guest app. From suggestions and guidance on what to plan and bring, to booking in activities, restaurants, childcare or an early morning swim, we’ll make sure your holiday feels like a holiday – simple, safe, happy.

If in doubt, talk to us, we’re always here for you.

10 days before your stay – You'll receive an email with everything you need to know about staying safe and our guest app to download.

Within 7 days – We’ll be in touch with detailed information about your break, which will help you to plan and make essential bookings for dining, treatments and activities.

5 days - You'll receive a “How to” guide for our guest app to help you get the best from the app before and during your stay.

2 days - You'll receive a reminder about downloading our guest app, a pre-stay questionnaire for you to complete and more details on the check-in process.

Distance does it.

We’ve maximised the boundless space at Watergate Bay for your benefit. In line with government guidance, we’re led by the rule of six across our hotel and restaurants. This means no more than six guests from a single household or bubble can book to stay together, dine together, or socialise together. To help keep groups small and guests a safe distance apart, you’ll find reminders and markers around the hotel. There’s also a guest flow to follow when you’re moving around to iron out pinch points, and our toilets are single use only.

You’ll find:

  • Signage and focus points across the site to help remind and clarify
  • More space between seating in our shared areas and restaurant
  • Markers to help you keep your distance and find your way around


People bring our place to life so we welcome non-residents as well as guests in the hotel and across the Bay. Just like guests, we ask that visitors follow the Government’s rule of six people only in a group, when using our spaces or making reservations.

Taking clean to a new level.

Health and hygiene have always been a top priority for us, and since reopening we’ve pushed standards even further. Alongside this, technology minimises paperwork, we’ve taken cash out of the equation and have sanitiser points across the hotel.

This means:

  • Fewer ornaments, games, books and magazines, so you might want to bring some of your own
  • Deep cleans for every guest room, with heightened attention on high-touch points
  • All the housekeeping team in PPE that’s changed after every clean
  • land&water alcohol-based hand gel at dedicated sanitiser stations throughout the hotel
  • Less admin, more tech to keep contact low – from our guest app to our paper-free check-in
  • Card only payments

Your own space.

Your room is the heart of your stay, your private space to retreat, sleep well and take time out. Our measures mean you can rest easy knowing you’re somewhere clean, safe and risk free.

You’ll also find:

  • Baby monitors set up in your room ahead of your stay when requested
  • Daily servicing as normal, combined with more rigorous cleaning
  • land&water alcohol hand gel in your room to use during your stay

Restaurants, in your room or open air: new eating options.

Food and drink can make a holiday. We want you to enjoy eating here as much as you always have, so we’ve changed things a little to make that possible. From advance bookings and more room around you, to pop up offerings, we’re thinking creatively.

This means:

Your hotel stay:

  • All our restaurants are set up to meet social distance guidelines
  • We’re asking you to make reservations in advance at the moment you book your room or using the guest app so we can manage the flow of guests
  • No tables larger than six
  • Face coverings to be worn in all public areas, except when seated at a table to eat or drink
  • Last table reservations are 8.30pm, last orders are at 10pm and The Living Space, The Beach Hut and Zacry's close at 11pm
  • Guests can use The Living Space or ocean room to finish their drinks
  • Last orders for room service is 8.30pm


Breakfast:

  • Breakfast is served in The Living Space and Zacry’s – reservations are required
  • Breakfast will be served at your table – our famous waffles are now made to order

Lunch:

  • Lunch is served in The Living Space between 12 and 4pm – no reservation needed

Dinner:

  • Dinner reservations are required in all our restaurants
  • Room service is available from The Living Space menu


Across the Bay:

  • The Beach Hut is open for breakfast, lunch and dinner bookings
  • Zacry's is open for dinner bookings

Keeping Swim Club safe.

Swimming to the horizon, splashing with the kids, going for a surf – active relaxation is a vital part of what makes your stay here special. Swim Club is open, but with a few tweaks to help you make the most of it.

Swim Club

  • Open 7am – 9pm with dedicated adult only and family swim times to choose between
  • Fewer people in the pool at any time (max 14 people per session including babies)
  • Use the app to book your daily 45 minute swim slot – bookable a day in advance.
  • Come to the pool swim-ready, using the towels and robes provided in your room


Cardio room

  • Open 7.30am – 8.15pm with 45 minute slots available to book with the app
  • Only one household in the space at a time


Hot tub & sauna

  • The hot tub and sauna is open for you and your family (16+) to use for up to 15 minutes at a time
  • No booking needed, but please follow the one household at a time rule


Treatments

    • We have a reduced treatment list including massage, manicures and pedicures
    • Make your treatment booking through the app
    • Each treatment is 45 minutes
    • Treatments can be adapted for pregnancy on request

A safe and clean Extreme.

We’re following guidance from Surf England to keep our Extreme Academy activities safe, so you can get out in the great outdoors.

  • Book your lessons with the app
  • All wetsuits are sterilised after each use
  • Equipment hire is available from the Extreme Academy
  • Paper-less online forms for lessons and hire to reduce contact
  • Due to current restrictions, the changing rooms remain closed. When you meet for your lesson, you can choose to get changed in your room or in the outdoor wet-suit changing rooms on the side of the hotel.

 

Kids' Zone.

We’re open and offering:

  • Private supervised sessions for 90 minutes available 8.15am-5.30pm daily, for children 6 months to 12 years
  • Family time in our Games Room, book one session a day for you and your family
  • Private sessions, family time and half term sessions can be booked on our app
  • Babysitting in your room for those travelling from Tier one, make a request via our app. 
  • Children under the age of 13 must be supervised at all times

Our approach - reassuring you with the insights and actions that make our plan possible


Research-based, business wide.

We’ve always taken health and safety seriously. Our risk-based approach has kept our spaces clean and our guests safe year after year. Using this as a foundation, we’ve enhanced our practices and protocols in response to the new normal we all find ourselves in.

What this means in practice:

ELIMINATE – We communicate extensively with teams, partners, visitors and guests to prevent the virus from entering our premises

REDUCE – We run a totally redesigned operation to reduce the risk of transmission

CONTROL – We clean and sanitise to industry-leading standards to control the risk

PROTECT – We use PPE across our site, work at distance and remote work to protect our staff and visitors from contamination

Measures for reducing risk.

As a business, we want to know that everyone who visits us and works with us is healthy and safe. Our VisitBritain-validated risk assessments and twice daily checks will help us do just that, with all processes monitored and measured using our online health and safety platform.

We continue to follow the Government’s Covid-19 secure workplace guidance. On a practical level this means:

  • Handwashing every 15 minutes
  • Regular back of house cleaning throughout the day
  • Staggered staff breaks and smaller teams on shift

  • Personal protective equipment is required for front of house, housekeeping and kitchens teams

  • No team meetings in public areas
  • Reconfigured work spaces and keeping some teams home-based

Preparing our people.

We’re all in this together, which means everyone in all our teams is briefed, trained and working to the high levels of health and hygiene we’ve implemented. We have on-site reminders to keep the team on track and regular team briefings to outline cleaning standards, processes and changes for team members.

Ongoing vigilance and health checks are carried out by departmental managers to ensure everyone who comes into work is symptom-free and fit to do so. This includes random temperature checks on arrival to work.

Beyond our immediate team, we’ve introduced protocols for deliveries and access and will continue to regularly assess measures in line with government guidance.

If you have any questions or concerns about your stay relating to coronavirus/Covid-19, please email the team.