Introduction and terms
2. Who we are and how to contact us
FAO: Privacy Officer
Watergate Bay Hotel Limited
3. Your rights
Under the Data Protection Laws your rights are:
3.1 To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
3.2 Access – You are entitled to find out what details we may hold about you and why.
3.3 Rectification – We are obliged to correct or update your details.
3.4 Erasure – This is also known as the request to be forgotten.
3.5 Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
3.6 Data portability – You have the right to obtain and reuse your personal data that you have provided to us.
3.7 Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
3.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
4. The data we collect about you
4.1 We collect and process Personal Data. Typically the Personal Data we collect and process will include name, address and email address but we may collect and/or process other Personal Data from time to time. It also may include IP address and cookies of your visit to websites.
4.2 We only collect data from you directly or via third parties (see Third Parties below).
5. How your data will be used
5.1 We use information held about you to:
5.1.1 ensure that content from our site is presented in the most effective manner for you and for your devices;
5.1.2 provide you with information, products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes or by Legitimate Interest);
5.1.3 carry out our obligations arising from any contracts entered into between you and us;
5.1.4 allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
5.1.5 carry out necessary maintenance to our infrastructure; and
5.1.6 notify you about changes to our services
5.2 We also embrace the use of social media and may wish to process any comments made public by you.
6. Third parties
6.1 We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
6.2 Please see below the list which sets out the categories of recipients of personal data.
IT Support Services
Secure document disposal service
Internal HR systems provider
Email marketing platforms
6.3 In addition third parties may provide us with Personal Data and they should only do so where the law allows them to.
7. Where your data is held
Any digital data that contains your personal data is stored within the European Economic Area, or with Privacy Shield (or equivalent) registered organisations who have confirmed their compliance with the GDPR regulations.
8. Legitimate interest & marketing
8.1 Where we use Legitimate Interests we will record our decision and our method on making this decision.
8.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
9. Applications to work for us
If you apply to work for us (directly or indirectly) in any role (including volunteers) we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.
10. Data retention
Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.
11. Data deletion
Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.
12. Data correction
We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
13. Data inspection
13.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
13.2 The information we supply will:
13.2.1 confirm that your data is being processed;
13.2.2 verify the lawfulness and the purpose of the processing;
13.2.3 confirm the categories of personal data being processed;
13.2.4 confirm the type of recipient to whom the personal data have been or will be disclosed; and
13.2.5 let you have a copy of the data in an intelligible form.
13.3 Please note that you may need to provide identification in order to prove who you are to access your data.
13.4 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
13.5 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
|e.g. Google Analytics||_ga||Used to distinguish users by Google Analytics.||Expires 2 years from set/update.|
|Used to help identify the visitors by either age, gender, or interests by DoubleClick – Google Tag Manager.||Expires 24 hours from set/update.|
|_okbk||extra state information (e.g. chat box being open/closed)||Expires when browser is closed|
|_okdetect||Expires when browser is closed|
|_oklv||the Olark loader version (for improved caching)||Expires when browser is closed|
|_ok||most recent Olark site ID (security measure)||Expires when browser is closed|
|hblid||a visitor identifier that we use only on your site to remember this visitor between visits||Expires 2 years from set/update|
|storage identifier that we use to maintain chat state across pages (e.g. message history)||Expires 2 years from set/update|
a session identifier that we use only on your site to keep track of a single chat session
|Expires when browser is closed|
|Watergate Bay website||
Used by site for when they close cookie notice
|Online booking system||data||Expires when browser is closed|
|data0||Expires when browser is closed|
The association with the customer’s shopping cart.
|Expires 24 hours from set/update.|
Stores the category info on the page to load pages faster.
|Expires 24 hours from set/update.|
|COMPARE||The items in the customer’s Compare Products list.||Expires 24 hours from set/update.|
|CUSTOMER||An encrypted version of the shopper’s customer ID.||Expires 24 hours from set/update.|
|CUSTOMER_AUTH||Indicates if the customer are currently logged in to the store.||Expires 24 hours from set/update.|
|CUSTOMER_INFO||An encrypted version of the shopper’s customer group.||Expires 24 hours from set/update.|
|EXTERNAL_NO_CACHE||Indicates if caching is disabled or enabled.||Expires 24 hours from set/update.|
The customer’s session ID.
|Expires 24 hours from set/update.|
|GUEST-VIEW||Determines if guests can edit their orders.||Expires 24 hours from set/update.|
|LAST_CATEGORY||The last category visited by the shopper.||Expires 24 hours from set/update.|
|LAST_PRODUCT||The most recent product viewed by the shopper||Expires 24 hours from set/update.|
|NEWMESSAGE||Indicates whether a new message has been received.||Expires 24 hours from set/update.|
|NO_CACHE||Indicates if the cache can be used to store information.||Expires 24 hours from set/update.|
|PERSISTENT_SHOPPING_CART||A link to information about the shopper’s cart and viewing history.||Expires 24 hours from set/update.|
|RECENTLYCOMPARED||Information on products the shopper has emailed to friends.||Expires 24 hours from set/update.|
|STF||The store view or language chosen by the shopper.||Expires 24 hours from set/update.|
|STORE||Indicates if the shopper allows cookies to be saved.||Expires 24 hours from set/update.|
|VIEWED_PRODUCT_IDS||The products recently viewed by the shopper.||Expires 24 hours from set/update.|
|WISHLIST||An encrypted list of products added to the shopper’s wishlist.||Expires 24 hours from set/update.|
|WISHLIST_CNT||The number of items in the shopper’s wishlist.||Expires 24 hours from set/update.|
In some cases, third party plugins will use their own domain to add cookies including, for example, live chat and social media sharing. These cookies are likely to be analytical/performance cookies or targeting cookies.
You may block cookies by activating the setting on your browser that allows you to refuse the storage of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
To find out more about how to manage cookies through your chosen browser go to: www.allaboutcookies.org/manage-cookies/
This website is copyrighted. Any content found within the pages of www.watergatebay.co.uk may not be copied, reproduced or downloaded except for non-commercial personal or educational purposes. Any attempt to download, copy, transmit or change material for any commercial use is strictly prohibited without prior written consent from Watergate Bay Hotel Ltd.
The unauthorised modification (including deleting from or adding to) of any part of this website is strictly prohibited. We cannot be held responsible for the content of any other websites to which we publish a link from www.watergatebay.co.uk.
Watergate Bay Hotel Ltd makes every effort to ensure that this website is free from viruses or defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website.
This website may only be used for lawful purposes and in a manner which does not infringe the rights of or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.
Last updated: May 2018