Your stay

If during your stay you need assistance with anything, please dial 0 to talk to our customer service team. A manager is available 24 hours a day.

Baby monitoring

Our baby monitoring devices enable you to monitor your children in the room throughout the hotel and The Beach Hut. 

Please note that guardians must remain on site and at no time will the hotel act in loco parentis.

Car parking

Free parking is provided for one car per room. Please ensure we have your full correct car registration details. 

All cars are parked at owners’ risk.

Departure

On your day of departure, please vacate your room and settle your account by 11.30am.

Departing guests are required to vacate the hotel by midday.

Dogs

Dogs are welcome at Watergate Bay. However, they must be kept on a short lead at all times.

The owner will be responsible for the actions of their pet and any complaints that arise as a result of noisy dogs must be dealt with. Dogs are not allowed on the furniture, including beds, and restrictions apply in some areas of the hotel.

Guest laundry

A self service laundry facility is available located in the link corridor to The Coach House. 

The machines take £1 coins and costs £3 per wash and £1 per half hour for the dryer. Detergent is provided.

Housekeeping services

Extra pillows, baby cots, bed guards and non-slip bath mats are all available on request. 

If you would like your bed linen changed, please contact us before 10.30pm and it will be changed the following day; just place any towels that need laundering in the bath or shower.

Internet facilities

A complimentary Wi-Fi connection is available throughout the hotel and at The Beach Hut. For security reasons the system is password protected.

The Wi-Fi network called WATERGATE BAY is provided for our guests. Because the network is shared by many, we need everyone to use it in an appropriate way to ensure a quality of service for all. By connecting to the wireless network, you are agreeing to abide by our fair usage policy.

Examples of prohibited use are as follows: illegal/criminal activity, security violations, threats, offensive material or spam. We also ask that users do not undertake large amounts of streaming or downloading (over 1GB per day).

If you break the terms of this policy we will disconnect you from the network with no warning.

Lost property

Lost items are kept by front desk until claimed for up to a period of one month.

Luggage

For assistance moving luggage from your room, please dial 0

Newspapers

Please order your newspaper by dialling 0 before 9.00pm. 

They will be placed outside your room and charged to your account.

Reservations | Dial *642

If you would like to make a reservation for your next stay, please contact reservations.

Room accounts

You may, on showing your customer barcode, charge items to your room account.

Room accounts must be settled by 11.30am on day of departure.

Televisions

All televisions have integrated Freeview.

Smart TVs - if you log into any of your personal accounts via your room’s Smart TV, please remember to log out when you have finished using it. We will not be liable for any use of, or loss from your personal online accounts, services or apps.

Telephones

Every room at the hotel is equipped with telephone, press 9 for an external line followed by the phone number.

Waste/recycling

All of our waste is separated and recycled. 

Please leave any large items such wine bottles, newspapers etc. next to your bins.