Frequently asked questions
Find answers to frequently asked questions, logging into our guest App, dog-friendly spaces, what's in our bedrooms, where to park and checking in and out times.
Online availability, interconnecting rooms and terms and conditions.
The availability shown online is live and up-to-date. If you can't find what you're looking for, it might be that the same room type isn't available, or that you need interconnecting rooms. Please email email@example.com to discuss your options.
We don't have a minimum stay except for four nights over Christmas and three nights over New Year.
There are no checkouts on Monday 12 August during Boardmasters.
Cancellations and booking terms
Please read our booking terms.
How and when we take payment.
When we take payment
Payment is taken in full at the time of booking.
How we take payment
We are a cashless business and accept payment via Visa and Mastercard only.
All prices are calculated per room, per night and based on two people sharing, except for family suites which are per room per night based on the maximum amount of people sharing the room.
Prices are advertised as a per room rate except for packages like Taste of the Bay which is a per person rate.
- Planning ahead, parking and guest app
Checking in and out times, where to find us, parking, logging into our mobile guest app and more.
The Watergate Bay guest App
- You can start building your itinerary from the moment you book your room, including dinner times, treatments, activities and to view menus.
- Logging in. Use your reservation number from your confirmation email and last name to log in. If you prefer, you can also use the email address and password, (select 'forgot password' to reset).
Checking in and out
- Your room will be ready at 3pm, (or 3.30pm for the Village apartments).
- On departure, please check out of your room by 11am (or 11:30am for the Village apartments).
Parking and electric chargers
- Parking is free for hotel resident guests. Please make sure the front desk team have your registration number. Car parks include the hotel main entrance, outside the Coach House, on Tregurrian Hill and the public beach car park.
- The Village family apartments have their own parking bays. You can also use the other hotel car parks provided the front desk team have your registration details.
- We have ten electric vehicle chargers. They are 'slow charge' for use by hotel guests and carry a charge per kWh. Please download the 'Monta EV charging' app for further information. The chargers are located outside the hotel main entrance, by the beach lofts and in the Village car park.
Our contact page has detailed directions and public transport options, our address is:
On The Beach
Cornwall TR8 4AA
- Dog friendly
We welcome dogs with open arms, find out which rooms and hotel areas you can visit with your canine friend.
Read our dog house rules for more information.
- Children and families
Information on rates for children, our Kids' Zone areas, baby monitoring and more.
Rates for children
Additional occupants aged 3+ years are charged 25% of the double room rate. Family suites are charged per night up to the maximum stated occupancy.
We have a tablet and camera baby monitoring service available. The tablet works throughout the hotel and restaurants. They do not work in the Village apartments.
Kids' Zone areas
We have a family games room, playrooms and an outdoor play area. For the latest information on the availability of our supervised sessions and our Kids' Zone areas, click here.
Travel cots can be provided and sleep children up to the age of three.
Early supper in Zacry's
Available in Zacry's during school holidays from 5 - 5.45pm.
Find answers on room facilities, sea views and more. For a tour of the hotel spaces and rooms, use our virtual tour.
Some rooms have air conditioning
Baths and showers
Every room is ensuite with a shower, but not all rooms have a bath. Some have a separate bath, some have a shower over bath and some are shower only. Email our reservations team for full details firstname.lastname@example.org.
Not all our rooms have a sea view. We have three categories of room. House (no sea view), partial sea view rooms, which look over the car park down the coastline, and sea view rooms. Two family suites have partial sea views. The remaining are in the coach house at the back of the hotel. These rooms do not have sea views. View our rooms page for more information.
What is included in the rooms?
Each room has a robe, land&water products including shampoo, conditioner, shower gel and hand sanitiser, a fridge with water and milk, tea and coffee making facilities, a hairdryer, WIFI, flat-screen TV, iron & ironing board or steamer and Ruark Bluetooth radio speaker. We do not provide shower caps, body lotion sewing kits or slippers.
For a tour of the hotel spaces and individual rooms, use our virtual tour.
- Swim Club
Information on our Swim Club facilities, treatments, hot tub and sauna.
Ice cream on the pool deck? Sundowner cocktails in the ocean room? Order off the café bar menu, just scan QR codes found throughout Swim Club's spaces.
Treatments are available to book using the mobile app, or online. Open to residents and non-residents.
We've both male and female therapists working in Swim Club.
The pool is 25m long with a shallow area for younger children and families. Our Swim Club page has more information on our facilities.
Adult-only swim times
Adult only sessions run from 7am - 9am and 6pm - 9pm.
Hot tub and sauna
We have a hot tub and sauna overlooking the Bay, we ask that you limit your session to 15 minutes if people are waiting. For ages 16+.
In our cardio room, you’ll find a Concept2 rowing machine, SkiERG Matrix hybrid cross trainers, running machines and fitness bikes. We also have free weights and yoga mats.
The ocean room has uninterrupted views of the beach, surf and bay. It's available for everybody to use.
- The beach and further afield
What's in the local area, lifeguards on the beach and nearest facilities.
Shop at Watergate Bay
There is a small beach shop, but not a grocery store.
The nearest cash machine is in Newquay.
Newquay is a ten-minute drive away
Nearest train station?
Newquay branch line is a ten-minute drive. Bodmin Parkway on the mainline is a thirty-minute drive.
Newquay airport is a ten-minute drive from Watergate Bay Hotel.
During Easter holidays and October half term, and from May until September.
Dog friendly beach
Watergate Bay beach is dog friendly all year round.
The local area
For information on what to do in Watergate Bay and further afield, read things to do in Cornwall.
- Food and drink
The Beach Hut, The Living Space and Zacry's are part of Watergate Bay hotel.
Are the restaurant's dog friendly?
The Living Space and The Beach Hut are dog friendly.
Are you family-friendly?
Yes, our restaurants are all family-friendly. The Living Space and The Beach Hut have children's menus available.
Family dining is available in Zacry's until 7.30pm. Children can order off the children's three course menu. .
Early supper is served in Zacry's from 5-5.45pm as a served buffet. Bookings can be made on the guest App.
Do you need to book?
We advise booking, you can book here.
The Living Space takes bookings for lunch for 8-10 people. Other lunch availability is on a walk-in basis.
The Living Space is open for lunch and dinner between 12-9pm
Zacry's is open from 6.30pm for dinner.
Room service from The Living Space can be ordered through our guest app, or through our front desk team from 12-9pm.
While we don't serve afternoon tea, we do serve coffee, cake, scones and tea in The Living Space.
- The Beach Hut
The Beach Hut restaurant is located on the beach and is open to everyone.
Are you dog friendly?
Are you family-friendly?
Do you have car parking and is it free?
The beach car park is closest, but there is a charge.
Can I charge to my hotel room?
Can I pay by cash?
The Beach Hut is cashless and we accept payment by Mastercard and Visa.
Zacry's on the sea wall is open for dinner
Are you dog-friendly?
Are you family-friendly?
We encourage families to book tables between 6pm - 7pm
6pm – 9.30pm
Can you just turn up?
You do need to book for dinner.
Do you have a set menu?
Zacry's serves a three-course dinner option for adults £60pp and children £30pp. View a sample menu here.
Do you take group bookings?
Bookings up to 8 people can be made online, contact our reservations team for bookings of 9 or more.
Where is early supper served?
Early supper is served in The Living Space during school holidays between 5-5.45pm.