Frequently asked questions

Find answers to frequently asked questions including logging into our guest app, dog-friendly spaces, what's in our bedrooms, where to park and checking in and out times.

Coronavirus and Covid-19 - for the most up to date information please read our keeping you safe and happy page.

Booking

Online availability, interconnecting rooms and terms and conditions.

Availability
The availability shown online is live and up-to-date. If you can't find what you're looking for, it might be that the same room type isn't available, or that you need interconnecting rooms. Please email life@watergatebay.co.uk to discuss your options.

Minimum stay
We don't have a minimum stay except for our four-night  Christmas stay and three-night New Year break. 

Cancellations and booking terms
Please read our booking terms.

Planning ahead and guest app

Checking in and out times, where to find us, parking, logging into our mobile guest app and more.

The Watergate Bay guest app
We have a dedicated guest app (available from the Google Play and Apple App stores) 

  • You can start building your itinerary from the moment you book your room, including your breakfast and dinner times, treatments, activities and to view menus.  
  • Logging in. Use your reservation number from your confirmation email and last name to log in. If you prefer, you can also use the email address and password, (select 'forgot password' to reset).


Checking in and out

  • On arrival, your room will be ready at 3pm, (or 3.30pm for the village apartments) you are welcome to arrive at the hotel from 11am. 
  • On departure, please check out of your room by 11.30am (or midday for the Village apartments). 

Parking and electric chargers

  • Parking is free for hotel guests. Please make sure front desk have your registration number. Car parks include the main beach car park, in front of the main entrance, outside the coach house and on Tregurrian Hill.
  • The village family apartments have their own parking bays. You can also use the main beach car park in front of the hotel provided front desk have your registration details.  
  • Watergate Bay is a Tesla charging destination. We have two Tesla tethered charge points available, one in the main hotel car park and one in the village car park. We also have a universal type 2 tethered charge point which is compatible with any vehicle with type 2 charging. If you would like to charge your vehicle during your stay, please contact us ahead of your visit.
     

Getting here

Our contact page has detailed directions and public transport options, our address is:
On The Beach
Watergate Bay
Cornwall TR8 4AA

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Dog friendly

We welcome dogs with open arms, find out which rooms and hotel areas you can visit with your canine friend.

Some of our rooms are dog friendly and we have two dog-friendly restaurants, The Living Space and The Beach Hut. Watergate Bay beach is dog friendly all year round.

Read our dog house rules for more information.

Children and families

Information on rates for children, our Kids' Zone areas, baby monitoring and more.

Rates for children
Additional occupants aged 3+ years are charged 25% of the double room rate. Family suites are charged per night up to the maximum stated occupancy.

Baby monitoring
We have a tablet and camera baby monitoring service available. The tablet works throughout the hotel and restaurants. 

Baby sitting
Baby sitting is available on request and is chargeable. 

Kids' Zone areas
We have a family games room, playrooms and an outdoor play area. For the latest information on the availability of our supervised sessions and our Kids' Zone areas, click here.

Rooms

Find answers on room facilities, sea views and more. For a tour of the hotel spaces and rooms, use our virtual tour.

Air conditioning?
Some rooms have air conditioning

Baths and showers 
Every room is ensuite with a shower, but not all rooms have a bath. Some have a separate bath, some have a shower over bath and some are shower only. Email our reservations team for full details life@watergatebay.co.uk.

Sea views
Not all our rooms have a sea view. We have three categories of room. House (no sea view), partial sea view rooms, which look over the car park down the coastline, and sea view rooms. Two family suites have partial sea views. The remaining are in the coach house at the back of the hotel. These rooms do not have sea views. View our rooms page for more information.

Irons and ironing boards
Can be requested from front desk. 

What is included in the rooms?
Each room has a robe, land&water products including shampoo, conditioner, shower gel and hand sanitiser, a fridge with water and milk, tea and coffee making facilities, a hairdryer, WIFI, flat-screen TV and Ruark Bluetooth radio speaker. We do not provide shower caps, body lotion sewing kits or slippers.

For a tour of the hotel spaces and individual rooms, use our virtual tour.

Swim Club

Information on our Swim Club facilities, treatments, hot tub and sauna.

All areas of the Swim Club are available to hotel guests. We are currently unable to offer our swimming sessions for non-residents.

Treatments
Treatments are available to book using the mobile app, or online. Open to residents and non-residents.

Booking the pool
Currently, we must restrict the number of people in the pool to 14. We are running 45-minute slots bookable on the mobile app. For information on how to book, click here. 

The pool

The pool is 25m long with a shallow area for younger children and families. Our Swim Club page has more information on our facilities.

Adult-only swim times
Adult only sessions usually run from 7am - 9am and 6pm - 9pm. The mobile app will show the adult times for each day. 

Hot tub and sauna
We have a hot tub and sauna overlooking the Bay, we ask that only one household or bubble uses it at one time and you limit your session to 20 minutes if people are waiting. For more information on how the hot tub and sauna are operating, click here. 

Cardio room/gym
In our cardio room, you’ll find a Concept2 rowing machine, SkiERG Matrix hybrid cross trainers, running machines and fitness bikes. We also have free weights, medicine balls and yoga mats. Cardio room sessions are booked using the mobile app. For more information, click here. 

The beach and further afield

What's in the local area, lifeguards on the beach and nearest facilities.

Shop at Watergate Bay
There is a small beach shop, but not a grocery store. 

Cash machine
The nearest cash machine is in Newquay. 

Nearest town
Newquay is a ten-minute drive away

Nearest train station?
Newquay branch line is a ten-minute drive. Bodmin Parkway on the mainline is a thirty-minute drive.

Newquay airport is a ten-minute drive from Watergate Bay Hotel. 

Beach lifeguards
During Easter holidays and October half term, and from May until September. 

Dog friendly beach
Watergate Bay beach is dog friendly all year round.

The local area
For information on what to do in Watergate Bay and further afield, read things to do in Cornwall.

Food and drink

There are four restaurants at Watergate Bay  - The Beach Hut, The Living Space, Zacry's and Emily Scott Food which will open on 18 May 2021.

Are your restaurants dog friendly?
The Living Space and The Beach Hut are dog friendly.

Are you family-friendly?
Yes, our restaurants are all family friendly and have children's menu's. Zacry's has children's dishes on their menu and we ask for families to book tables before 7.30pm.

Do you need to book?
We advise booking, you can book here. 
The Living Space doesn't take bookings.

Room service
Room service can be ordered through our front desk team and is available from 12 - 9pm.

Afternoon tea
While we don't serve afternoon tea, we do serve coffee, cake and cream tea in The Beach Hut and The Living Space. 

The Beach Hut

The Beach Hut restaurant is located on the beach and is open to everyone. Book online or find out more here.

Are you dog friendly?
Yes

Are you family-friendly?
Yes

Opening hours
9am – 9pm. Breakfast is served between 9-11am and lunch and dinner are served from noon-9pm

Do you need to book?
Yes reservations are required, you can book here. 

Do you have a set menu?
No, view a sample menu here

Do you have car parking and is it free?
The beach car park is closest, but there is a charge.

Zacry's

Our hotel restaurant is open to hotel guests for breakfast and dinner. If availability allows, non-residents can book dinner online. Find out more.

Are you dog friendly?
No

Are you family-friendly?
We encourage families to book tables between 6.30-7.30pm

Opening hours
6.00pm – 9pm

Can you just turn up?
With limited tables due to social distancing, you do need to book for breakfast and dinner.

Do you have a set menu?
You can choose from a two-course or three-course dinner option, view a sample menu here

Have a question? Email our reservations team at life@watergatebay.co.uk