What happens if there is a lockdown, or there are tier restrictions in place preventing travel and I need to amend or cancel our reservation?
We are closely monitoring the government restrictions. Should your booking be affected then our reservations team will be in touch. Please don’t contact us as we will be very busy working through the bookings. We will contact you using the details on your account.

You will be given the option to either change your booking dates, hold your money on account for a future stay, or have a refund. We do however strongly recommend that you take out travel insurance including coronavirus cover.

What happens if a group member tests positive for coronavirus, or is asked to self-isolate through track and trace when we are due to travel?
You will be asked to provide a copy of your positive test result, or your track and trace notification. You will be given the option to transfer your booking to an alternative date, hold your money on account for a future stay, or we can offer you a refund.

We are travelling from different areas within the UK, what happens if only one area is affected by tier restrictions?
Standard booking terms apply. Please contact our reservations team who will be able to discuss this in more detail.

We are clinically vulnerable and currently shielding, what are our options?
Standard booking terms apply. Please ensure you are safe to travel before making a reservation.

Do you recommend taking out travel insurance? Although we have relaxed our cancellation policy for coronavirus affected stays, we do highly recommend that guests take out a coronavirus travel insurance policy.

We wish to cancel our reservation as we do not feel comfortable travelling during these uncertain times. What are my options?
If there are no government restrictions in place that affect your stay, then your cancellation would be under our standard booking terms.

Availability
The availability shown online is live and up-to-date. If you can't find what you're looking for, it might be that the same room type isn't available, or that you need interconnecting rooms. Please email life@watergatebay.co.uk to discuss your options.

Minimum stay
We don't have a minimum stay except for our four-night  Christmas stay and three-night New Year break. 

Cancellations and booking terms
Please read our booking terms.

The Watergate Bay guest app
We have a dedicated guest app (available from the Google Play and Apple App stores) 

• You can start building your itinerary from the moment you book your room, including your breakfast and dinner times, treatments, activities and to view menus.  
• Logging in. Use your reservation number from your confirmation email and last name to log in. If you prefer, you can also use the email address and password, (select 'forgot password' to reset).

Checking in and out

• On arrival, your room will be ready at 3pm, (or 3.30pm for the village apartments) you are welcome to arrive at the hotel from 11am. 
• On departure, please check out of your room by 11.30am (or midday for the Village apartments). 
  
  

Parking and electric chargers

• Parking is free for hotel guests. Please make sure front desk have your registration number. Car parks include the main beach car park, in front of the main entrance, outside the coach house and on Tregurrian Hill.
• The village family apartments have their own parking bays. You can also use the main beach car park in front of the hotel provided front desk have your registration details.  
• Watergate Bay is a Tesla charging destination. We have two Tesla tethered charge points available, one in the main hotel car park and one in the village car park. We also have a universal type 2 tethered charge point which is compatible with any vehicle with type 2 charging. If you would like to charge your vehicle during your stay, please contact us ahead of your visit.
   

Getting here

Our contact page has detailed directions and public transport options, our address is:
On The Beach
Watergate Bay
Cornwall TR8 4AA

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Some of our rooms are dog friendly and we have two dog-friendly restaurants, The Living Space and The Beach Hut. Watergate Bay beach is dog friendly all year round.

Read our dog house rules for more information.

Rates for children
Additional occupants aged 3+ years are charged 25% of the double room rate. Family suites are charged per night up to the maximum stated occupancy.

Baby monitoring
We have a tablet and camera baby monitoring service available. The tablet works throughout the hotel and restaurants. 

Baby sitting
Baby sitting is available on request and is chargeable. 

Kids' Zone areas
We have a family games room, playrooms and an outdoor play area. For the latest information on the availability of our supervised sessions and our Kids' Zone areas, click here.

Air conditioning?
Some rooms have air conditioning

Baths and showers 
Every room is ensuite with a shower, but not all rooms have a bath. Some have a separate bath, some have a shower over bath and some are shower only. Email our reservations team for full details life@watergatebay.co.uk.

Sea views
Not all our rooms have a sea view. We have three categories of room. House (no sea view), partial sea view rooms, which look over the car park down the coastline, and sea view rooms. Two family suites have partial sea views. The remaining are in the coach house at the back of the hotel. These rooms do not have sea views. View our rooms page for more information.

Irons and ironing boards
Can be requested from front desk. 

What is included in the rooms?
Each room has a robe, land&water products including shampoo, conditioner, shower gel and hand sanitiser, a fridge with water and milk, tea and coffee making facilities, a hairdryer, WIFI, flat-screen TV and Ruark Bluetooth radio speaker. We do not provide shower caps, body lotion sewing kits or slippers.

For a tour of the hotel spaces and individual rooms, use our virtual tour.

All areas of the Swim Club are available to hotel guests. We are currently unable to offer our swimming sessions for non-residents.

Treatments
Treatments are available to book using the mobile app, or online. Open to residents and non-residents.

Booking the pool
Currently, we must restrict the number of people in the pool to 14. We are running 45-minute slots bookable on the mobile app. For information on how to book, click here. 

The pool
The pool is 25m long with a shallow area for younger children and families. Our Swim Club page has more information on our facilities.

Adult-only swim times
Adult only sessions usually run from 7am - 9am and 6pm - 9pm. The mobile app will show the adult times for each day. 

Hot tub and sauna
We have a hot tub and sauna overlooking the Bay, we ask that only one household or bubble uses it at one time and you limit your session to 20 minutes if people are waiting. For more information on how the hot tub and sauna are operating, click here. 

Cardio room/gym
In our cardio room, you’ll find a Concept2 rowing machine, SkiERG Matrix hybrid cross trainers, running machines and fitness bikes. We also have free weights, medicine balls and yoga mats. Cardio room sessions are booked using the mobile app. For more information, click here. 

Shop at Watergate Bay
There is a small beach shop, but not a grocery store. 

Cash machine
The nearest cash machine is in Newquay. 

Nearest town
Newquay is a ten-minute drive away

Nearest train station?
Newquay branch line is a ten-minute drive. Bodmin Parkway on the mainline is a thirty-minute drive.

Newquay airport is a ten-minute drive from Watergate Bay Hotel. 

Beach lifeguards
During Easter holidays and October half term, and from May until September. 

Dog friendly beach
Watergate Bay beach is dog friendly all year round.

The local area
For information on what to do in Watergate Bay and further afield, read things to do in Cornwall.

Are your restaurants dog friendly?
The Living Space and The Beach Hut are dog friendly.

Are you family-friendly?
Yes, our restaurants are all family friendly and have children's menu's. Zacry's has children's dishes on their menu and we ask for families to book tables before 7.30pm.

Do you need to book?
We advise booking, you can book here. 
The Living Space doesn't take bookings.

Room service
We have 24 hour rooms service which can be ordered through our front desk team. Food can be ordered between midday-4pm and 5pm-9pm. A full drinks list is available between 8am-10pm, and a reduced room service drinks list is available between 10pm-8am.

Afternoon tea
We don' serve afternoon tea, but we do serve coffee, cake and cream tea in The Beach Hut and The Living Space. 

Are you dog friendly?
Yes

Are you family-friendly?
Yes

Opening hours
9am – 9pm. Breakfast is served between 9-11am and lunch and dinner are served from noon-9pm

Do you need to book?
We advise booking, you can book here. 

Can you just turn up?
We have some tables on the deck which we don’t take bookings for, these are on a first-come, first-served basis and weather dependent.

Do you have a set menu?
No, view a sample menu here. 

Do you have car parking and is it free?
The beach car park is closest, but there is a charge.

Are you dog friendly?
No

Are you family-friendly?
We encourage families to book tables between 6.30-7.30pm

Opening hours
6.00pm – 9pm

Can you just turn up?
With limited tables due to social distancing, you do need to book for breakfast and dinner.

Do you have a set menu?
You can choose from a two-course or three-course dinner option, view a sample menu here.